Refund policy

Due to the nature of beauty and personal care items, we cannot accept returns for reasons other than damage or defect.

We will gladly offer a refund or exchange if:

• Your item arrives damaged or defective
• You contact us within 14 days of delivery with proof of purchase and photos of the issue

Please note:

• We cannot accept returns for products that have been opened or used, unless they are defective
• Shipping costs are non-refundable unless the return is due to our error
• Refunds will be processed to your original payment method once the return is approved

To start a return or exchange, please email us at hello@thenocturnereverie.co.uk with your order number and details of the issue, or use the 'Contact Us' menu option.